The Distinctiveness of Smaller Voluntary Organisations Providing Welfare Services

Abstract This article presents empirical findings about the distinctiveness of smaller voluntary sector organisations (VSOs) involved in welfare service provision, based on in-depth, qualitative case study research. We identify a series organisational features and practices which can mean that VSOs are distinctive from larger organisations. These include how they governed managed, their approach to work, position relative other providers. To explain our findings, we draw concept stakeholder ambiguity. idea was posited by Billis Glennerster (1998) is commonly cited relation distinctiveness. identified several manifestations ambiguity confirm concept’s explanatory importance, although argue understanding enhanced when considered alongside closely related features, such as being embedded local geographic community informal familial care-based cultures. Our also highlight fragility VSOs. this combination creates tension for social policy makers, many whom recognise value risks face but must weigh against requirement allocate resources statutory services effectively possible.